Last updated: March 15, 2026
We currently ship to the following countries:
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free on orders over €100 / €4.90 otherwise |
| Express Shipping | 2–3 business days | €9.90 |
Custom-designed insoles are made to order. Please allow additional production time before shipping:
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order status in your account profile.
Tracking updates may take up to 24 hours to appear after your order ships.
We partner with trusted carriers to ensure safe and timely delivery:
If your order hasn't arrived within the expected delivery window, or if the package arrives damaged, please contact us at [email protected].
We'll investigate and resolve any delivery issues as quickly as possible, including reshipping or refunding affected orders.
For any shipping-related questions, visit our Contact page.